AI-Powered Customer Success & CX Excellence

Expert AI consultation, implementation, and support for companies ready to transform their customer experience with intelligent automation.

Explore Services Get in Touch
Fortune 500
Experience
Bilingual
Spanish & English
Speaker
Conference & Events

About Danny

Danny is a bilingual (Spanish) seasoned IT professional with experience working within small startups to large Fortune 500 companies such as IBM, Cisco, and ServiceNow.

Danny has moved from technical support, systems engineering, and network administration into project management and customer success leadership roles across SaaS, networking, education technology, healthcare tech, and AI companies.

In AI-focused roles, he has documented AI use cases, designed conversational and generative AI solutions, helped prevent prompt injection, and analyzed bot performance data to improve outcomes for customers. Providing AI consultation, implementation and support for companies such as the National Basketball Association (NBA), COMPTIA, BOUQS and more.

Alongside his core roles, Danny has consistently contributed to tech communities as a volunteer and organizer, helping launch and support local chapters such as Latinas in Tech North Carolina and co-organizing AI Tinkerers events in Raleigh. He also participates in AI-focused communities like All Things AI, reinforcing his identity as a community-oriented evangelist for AI and customer experience.

Fortune 500 Expertise

IBM, Cisco, ServiceNow

Notable Clients

NBA, COMPTIA, BOUQS

Community Leader

Latinas in Tech NC, AI Tinkerers

Services Offered

Comprehensive AI consultation services on a per-project basis or retainer

General AI Consulting

  • Review current processes and provide AI tooling suggestions
  • Evaluate data for proper labeling and AI system ingestion
  • Model training optimization
  • Focus on products, marketing efforts, and sales funnels
Popular

AI & CX Automation

  • Automate common questions and workflows
  • Improve brand perception and customer experience
  • Generate structured data on customer intents and pain points
  • AI-powered support implementation

Conversation Design

  • Design chat conversation flows and scripts
  • Provide AI experience matching company brand voice
  • Prompt strategy and input sanitization
  • Reduce hallucinations and improve accuracy

AI Security Review

  • Reviewing logs and periodic reassessments of models
  • Ensure AI systems have tight access controls
  • Help prevent prompt injection attacks
  • Security best practices implementation

AI Discovery & Design

  • Use case discovery for Gen AI, chatbots, APIs and automation
  • Perform diagnostics across CX processes and data flows
  • Creation of prioritized roadmap with near-term experiments
  • Support KPIs alignment
Comprehensive

Implementation & Optimization

  • Stand up or refine AI-powered support (chat/email bots)
  • Performance dashboards for deflection, CSAT, time-to-resolution
  • Continuous tuning based on real customer behavior
  • Regular cadence reviews and improvements

AI Leadership & Support

  • Consulting for AI CX initiatives and support programs
  • Coaching on AI and conversational designs
  • Customer success driven implementations
  • Strategic AI advisory

Speaking & Training

  • Conference presentations
  • Seminars and workshops
  • Lightning talks
  • Team training sessions

Conference Speaker

Sharing AI expertise at leading conferences and events

Danny is an experienced conference speaker and community evangelist, sharing insights on AI, customer success, and emerging technologies at prestigious events and academies.

NC State AI & Data Science Academy

Guest speaker at North Carolina State's prestigious AI and Data Science Academy

Latino AI Summit

Featured speaker at the Latino AI Summit, promoting diversity in AI

All Things AI

Active participant and speaker at All Things AI events and community

AI Tinkerers Raleigh

Co-organizer and speaker for AI Tinkerers events in the Raleigh area

Available For:

Keynote Presentations Seminars & Workshops Lightning Talks Panel Discussions Educational Sessions

Trusted By Industry Leaders

National Basketball Association

International Business Machines

Networking & Technology Leader

Enterprise Cloud Platform

IT Certification & Training

E-commerce Innovation

Let's Connect

Ready to transform your customer experience with AI?

Phone

919-537-9023

Website

www.dannycastroai.com

Availability

Per-project or retainer basis

Get Started Today

Available for AI consultations, implementation projects, speaking engagements, and team training sessions.

Call Now